Cancellation and Refund Policy

GENERAL:

1. By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales agreement presented to you.

2. Buyers are subject to the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are the product shipment expenses, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete, in accordance with the qualifications specified in the order, and with documents such as a warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 5 days from the date they learn about it. The total amount must also be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the Buyer does not pay for the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

8. If, after the product is delivered, it is determined that the credit card used by the buyer for payment was unfairly used by unauthorized persons and the sale price of the product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseen force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid back to them in cash within 14 days from the cancellation. If the Buyer paid with a credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The Buyer will inspect the good/service subject to the contract before taking delivery; they will not accept damaged and defective good/service, such as dented, broken, torn packaging, etc., from the cargo company. The good/service delivered will be deemed to be undamaged and sound. The BUYER must carefully protect the good/service after delivery. If the right of withdrawal is to be exercised, the good/service should not be used. The invoice should also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise their right of withdrawal from the contract by rejecting the good without incurring any legal or criminal liability and without stating any reason, provided that they notify the SELLER via the contact information below within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/entity at the address they indicated.

12. SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

COMPANY: biconsilio

NAME/TITLE: Betül Sözüer

ADDRESS: Istanbul/Üsküdar

EMAIL: info@biconsilio.com

PHONE: 05466150201

FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the purchased item is a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's approval before the right of withdrawal period expires. The Buyer has been informed about the right of withdrawal in Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the conditions for withdrawal.

14. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.

15. To exercise the right of withdrawal, it is essential to notify the SELLER in writing or by the relevant method within 14 (fourteen) days via registered mail with return receipt, fax, e-mail, or the method notified by the SELLER, and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice for the product delivered to a third party or the BUYER (if the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

17. The return form, the box, packaging, and standard accessories of the products to be returned, if any, must be delivered complete and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to refund the total amount and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date the withdrawal notification reaches them, and to take back the goods within 20 days.

19. If there is a decrease in the value of the good due to the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to proper use of the good or product within the right of withdrawal period.

20. If the campaign limit amount organized by the SELLER falls below the limit due to the exercise of the right of withdrawal, the discount amount enjoyed within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. Products prepared in line with the BUYER's wishes or explicit personal needs and not suitable for return, such as innerwear bottoms, swimwear and bikini bottoms, make-up products, disposable products, goods that are likely to deteriorate quickly or expire, products whose packaging has been opened by the BUYER after delivery and are not suitable for return due to health and hygiene reasons, products that mix with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except for those provided under a subscription contract, services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, is not possible according to the Regulation. Furthermore, it is not possible to exercise the right of withdrawal for services whose performance has begun with the consumer's consent before the right of withdrawal period expires, as per the Regulation.

22. For cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVD, VCD, CD, and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returnable, their packaging must be unopened, untried, undamaged, and unused.

23. According to the following distance contracts regulation; products for which the right of withdrawal cannot be exercised:

Contracts related to goods prepared in line with the consumer's wishes or personal needs.
Contracts related to the delivery of goods that are likely to deteriorate quickly or expire.
Contracts related to the delivery of goods from which protective elements such as packaging, tape, seal, package have been opened after delivery, and which are not suitable for return due to health and hygiene reasons.
Contracts related to goods that mix with other products after delivery and cannot be separated due to their nature.
Contracts related to books, digital content, and computer consumables presented in a material environment if protective elements such as packaging, tape, seal, package have been opened after the delivery of the good.
Contracts related to accommodation, goods transportation, car rental, food and beverage supply, and leisure activities for entertainment or recreation that must be made on a specific date or period.
Contracts related to services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.

DEFAULT AND ITS LEGAL CONSEQUENCES

24. If the BUYER defaults when making payments with a credit card, they accept, declare, and undertake to pay interest and be liable to the bank within the framework of the credit card agreement with the cardholder bank. In this case, the relevant bank may resort to legal remedies; it may demand any arising expenses and attorney's fees from the BUYER, and in any event, if the BUYER defaults on their debt, the BUYER agrees to compensate the SELLER for any loss and damage incurred due to the delayed performance of the debt.

PAYMENT AND DELIVERY

25. You can make payments by Bank Transfer or EFT (Electronic Fund Transfer) to any of our bank accounts (TL) at ............, ........., bank.

26. You can use online single payment or online installment options with your credit cards through our site. For your online payments, the amount will be charged from your credit card at the end of your order.

Consumer Rights – Withdrawal – Cancellation and Return Conditions